Privacy Policy for 9bed Players

Information We Collect

When you register, use, or otherwise interact with 9bed.club, we may collect various categories of personal information about you. The data we collect falls into three broad categories: information you provide directly, information collected automatically through your use of the Platform, and information received from third parties where applicable.

Information You Provide Directly

When you create a 9bed account or interact with our support team , we collect the following information:

• Account Registration Data: Full legal name, date of birth, email address, mobile phone number, and a username and password of your choosing.
• Identity Verification (KYC) Data: Government-issued photo identification (National ID card, passport, or driving licence), proof of address (utility bill, bank statement), and — where required — source-of-funds documentation.
• Payment Information: Mobile wallet numbers (bKash, Nagad, Rocket, Upay) and card details (Visa, Mastercard) as needed to process deposits and withdrawals. Full card numbers are not stored on 9bed servers; they are handled by our PCI-DSS-compliant payment processors.
• Support Communications: Any messages, emails, or chat transcripts exchanged between you and the 9bed support team, including the content of your queries and any attachments you provide.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, cool-off period activations, and any disclosures made as part of responsible gaming interactions.

Information Collected Automatically

When you visit or use 9bed.club, certain data is collected automatically by our systems:

How We Use Your Data

9bed uses personal data collected from players for specific, legitimate purposes only. We do not use your data in ways that are inconsistent with the purposes described at the time of collection. The primary purposes for which we process personal data are as follows:

• Account Management: To create, maintain, and administer your 9bed player account, including processing your login credentials and keeping your account preferences up to date.
• Service Delivery: To enable you to place bets, play games, participate in promotions, and access all features of the 9bed platform — including live cricket odds, BPL betting markets, slot games, Virtual Casino, and Wheel games.
• Payment Processing: To process deposits and withdrawal requests via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard) in Bangladeshi Taka (BDT).
• Identity Verification & AML Compliance: To verify your age, identity, and source of funds in compliance with anti-money-laundering obligations applicable to online gaming platforms operating in the Bangladesh market.
• Responsible Gaming: To monitor player behaviour for signs of problem gambling, enforce self-exclusion requests and deposit limits, and provide timely intervention where a player may be at risk.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, collusion, bonus abuse, money laundering, identity theft, and any other conduct that threatens the integrity of the Platform or the safety of our players.
• Customer Support: To respond to your queries, complaints, and support requests in a timely and accurate manner.
• Platform Improvement: To analyse usage patterns, identify technical issues, improve game performance, and develop new features that enhance the overall player experience on 9bed.club.
• Communications: To send you account notifications, security alerts, and — where you have given consent — promotional messages about bonuses, new games, and seasonal offers relevant to the Bangladesh market (Eid specials, BPL season promotions, etc.).
• Legal Compliance: To comply with any applicable legal obligations, regulatory requirements, court orders, or lawful requests from competent authorities.

Cookies & Tracking

9bed.club uses cookies and similar tracking technologies to operate the Platform effectively, personalise your experience, and analyse how the site is used. A cookie is a small text file placed on your device by a website you visit. Cookies allow websites to recognise your device on return visits and remember your preferences.

9bed uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They handle session authentication, maintain your logged-in state, and ensure secure page transitions. These cookies cannot be disabled without breaking core functionality.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and responsible gaming reminder intervals — so that your experience is consistent across sessions.
• Analytics Cookies: We use anonymised analytics tools to understand how players navigate 9bed.club, which pages and games are most popular, and where technical issues occur. This data is aggregated and does not identify individual players.
• Security Cookies: These cookies support our fraud detection and account security systems. They help us identify unusual login patterns, suspicious IP addresses, and other signals that may indicate unauthorised account access.

You can control cookie settings via your browser. Most modern browsers allow you to view, manage, and delete cookies stored on your device. Please note that disabling strictly necessary cookies will prevent you from logging in or using key features of 9bed.club.

Data Sharing & Third Parties

9bed does not sell your personal data. We share player data with third parties only in the limited circumstances described below, and only to the extent necessary to fulfil the stated purpose:

• Payment Processors: When you make a deposit or request a withdrawal, relevant transaction data is shared with our payment partners (such as the bKash, Nagad, Rocket, and Upay infrastructure providers, and card-processing networks for Visa and Mastercard) solely to facilitate the transaction. These partners operate under their own privacy policies and are contractually bound to protect your data.
• Identity Verification Providers: To comply with KYC (Know Your Customer) and AML (Anti-Money-Laundering) obligations, we may share your identity documents and verification data with specialist third-party verification service providers. These providers are contractually bound to use your data only for the purpose of identity verification on behalf of 9bed.
• Game Providers: Certain game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) may receive session tokens and player identifiers necessary to launch and operate their games within the 9bed platform. These providers receive the minimum data required and are prohibited from using it for unrelated purposes.
• IT Infrastructure & Hosting: 9bed's platform infrastructure is operated with the support of cloud hosting and IT service providers. These partners process data only on our instruction and under strict data processing agreements.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or lawful regulatory request, 9bed may be obligated to disclose player data to competent authorities. We will only disclose the minimum information necessary to comply with any such obligation.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the 9bed business, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified in advance of any such transfer and given the opportunity to close their account if they do not wish their data to be transferred.

Data Retention

9bed retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required to meet legal, regulatory, or contractual obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data must be retained for legal or regulatory reasons beyond the standard period, it is stored in restricted-access archives and is not used for operational purposes.

Data Security

9bed takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and 9bed.club is encrypted in transit using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal data — including KYC documents and payment identifiers — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to player data within 9bed's systems is restricted to authorised personnel only, on a strict need-to-know basis. All internal access is logged and regularly audited.
• Firewalls & Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems that monitor for and respond to suspicious activity around the clock.
• Secure Password Storage: Account passwords are never stored in plain text. They are hashed using a cryptographically secure hashing algorithm with unique per-account salting.
• Regular Security Reviews: 9bed conducts periodic internal security reviews and vulnerability assessments to identify and remediate potential weaknesses in our systems.

Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for keeping your own account credentials confidential. If you believe your 9bed account has been accessed without your authorisation, please contact [email protected] immediately so that we can take appropriate protective action.

Your Privacy Rights

As a 9bed player, you hold meaningful rights over your personal data. We are committed to honouring these rights and making it straightforward for you to exercise them. Your rights include:

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe, typically within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly from within your account settings.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Please note that we are required to retain certain data (such as KYC documents and transaction records) for a minimum period even after account closure.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, if you contest the accuracy of the data while we verify it.
• Right to Data Portability: You have the right to receive a copy of certain personal data you have provided to 9bed in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests, including processing for direct marketing purposes.
• Right to Withdraw Consent: Where we process your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". Please include your registered username and a brief description of the right you wish to exercise. We will acknowledge your request within 5 business days and aim to fulfil it within 30 days, subject to identity verification.

Changes to This Policy

9bed reserves the right to update or revise this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where the changes are significant, we will notify registered players via email or an in-platform notification prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically to stay informed about how 9bed collects, uses, and protects your personal data. The most current version of this Policy will always be available at 9bed.club/privacy-policy.

Your continued use of the 9bed Platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you must stop using the Platform and close your account by contacting [email protected].

This Privacy Policy was last reviewed and updated on 1 January 2026. If you have any questions about this Policy or the way 9bed handles your personal data, please contact our support team at [email protected]. 9bed is an 18+ platform. Please gamble responsibly.